Return, Exchange & Refund Policy

We want you to love everything you order from Midwest Coastal. If something isn’t quite right, we’re happy to help!

Returns & Exchanges

Returns & exchanges can be made within 30 days of delivery.

To be eligible for a return or exchange, items must be in new, unworn, and unwashed condition, free of stains, makeup, deodorant marks, pet hair, strong odors (including but not limited to smoke, deodorant or perfume), alterations, or any other signs of use that would prevent us from offering them to another customer.

Customers are responsible for the cost of return shipping on eligible returns.

If you need to exchange a different size, we're happy to help! Just send the original item back to us, and we'll send your replacement size. We want finding your perfect fit to be as easy as possible.

If your order arrives damaged or defective, please contact us within 7 days of delivery and include photos of the issue. Once we've reviewed the damage, we'll make it right by replacing the item or issuing a refund at no additional cost to you.

If you receive an incorrect item, please contact us within 7 days of delivery and include a photo of what you received. We'll work quickly to make it right by sending the correct item(s) at no additional cost to you and providing instructions for returning the incorrect item(s), if needed.

Please note that clearance and final sale items are not eligible for return or exchange.

If a returned item doesn't meet our return or exchange requirements, we'll gladly hold it for up to 15 days while you decide if you'd like it shipped back to you. Return shipping costs will apply. If we don't hear from you within 15 days, the item will be donated, recycled, or otherwise disposed of at our discretion.

Midwest Coastal reserves the right to refuse returns that do not meet the conditions outlined above.

Orders of $75+ qualify for free USPS Ground Advantage shipping, while orders under $75 will be charged shipping at checkout.

Our goal is to keep our policies simple, fair, and customer-focused so you can shop with confidence every time you visit Midwest Coastal.

To start a return or exchange, visit our “Start a Return/Exchange” page and complete the request form. Once we receive your request, we’ll review it and respond with the next steps within 1-5 business days.