Privacy Policy
Last Updated: July 6, 2026
Midwest Coastal, LLC ("Midwest Coastal," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, make a purchase, contact us, subscribe to our communications, or otherwise interact with Midwest Coastal.
By using our website, you acknowledge the practices described in this Privacy Policy.
Information We Collect
We may collect personal information that you voluntarily provide to us, including:
Your name
Email address
Phone number
Billing and shipping addresses
Order and transaction information
Account information, if customer accounts are made available
Information submitted through our Contact Us form
Information submitted through our Start a Return form
Photographs or other documentation submitted in connection with returns, damaged or defective products, incorrect orders, or customer service requests
Marketing and communication preferences
Any other information you choose to provide when contacting or interacting with Midwest Coastal
We may also automatically collect certain information when you visit and interact with our website, including information about your browser, device, network, IP address, pages visited, referring websites, interactions with our website, and other website usage information.
How We Use Your Information
We may use the information we collect to:
Process, fulfill, and ship orders
Process payments and transactions
Provide order confirmations, shipping updates, and other transactional communications
Respond to questions and customer service requests
Process returns and exchanges
Review damaged, defective, or incorrect item claims
Maintain quality assurance and order fulfillment records
Create and manage customer accounts, if this feature is made available
Send promotional emails or other marketing communications when you have chosen to receive them
Improve our website, products, services, and customer experience
Understand how visitors use and interact with our website
Prevent fraudulent, unauthorized, or illegal activity
Protect the security and integrity of our website and business
Comply with applicable laws, regulations, and legal obligations
Orders and Payments
When you make a purchase through our website, we collect information necessary to process and fulfill your order. This may include your name, contact information, billing address, shipping address, and order details.
Payments are processed through Squarespace and its supported payment processing services. Midwest Coastal does not directly store complete credit or debit card information.
Payment options may include credit cards, Apple Pay, and other payment methods that may be made available in the future. Payment providers process information according to their own privacy policies and terms.
Website Hosting and Squarespace
Our website is hosted and operated using Squarespace.
Squarespace may collect, process, and store information necessary to provide website hosting, ecommerce, analytics, security, payment, and other website services.
Information collected through our website may be processed by Squarespace on our behalf and may also be processed by Squarespace for its own legitimate business purposes, as described in Squarespace's applicable privacy policies and terms.
Squarespace Analytics
We use Squarespace Analytics to better understand how visitors find and interact with our website.
Information collected for website analytics may include:
Information about your browser, network, and device
Your IP address
Pages you visit
Links and buttons you interact with
Referring websites
Searches
Timestamps
Other information about how you interact with our website
We use this information to understand website traffic, improve our website, evaluate the performance of our content and products, and provide a better experience for our visitors and customers.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate properly, remember visitor preferences, understand website activity, provide analytics, improve website performance, and support other business functions.
Some cookies are necessary for the website to function properly. Other cookies may be used for analytics, performance, advertising, or similar purposes.
Where available or required, visitors may be provided with options to manage their cookie preferences.
Your browser may also allow you to block, limit, or delete cookies. Please be aware that disabling certain cookies may affect the functionality of our website.
Marketing Communications
You may choose to provide your email address to receive news, product announcements, promotions, special offers, and other communications from Midwest Coastal.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our marketing communications.
Even if you unsubscribe from promotional emails, we may continue to send you transactional or service-related communications regarding your orders, account, customer service requests, or other interactions with Midwest Coastal.
Text Message Communications
Midwest Coastal may offer text message communications in the future.
If text message communications are made available, we will collect and use phone numbers and related information in accordance with applicable law and the terms presented when you choose to subscribe.
Consent to receive marketing text messages will not be required as a condition of making a purchase.
You may opt out of marketing text messages according to the instructions provided in those communications.
Returns, Exchanges, and Customer-Submitted Photographs
When you request a return or exchange or report a damaged, defective, or incorrect item, we may ask you to provide photographs or other documentation related to your request.
We use this information to review and process your request, maintain quality assurance standards, improve our order fulfillment processes, prevent misuse of our return policies, and protect our customers and business.
Photographs and documentation submitted for customer service, return, exchange, or quality assurance purposes will not be used for public marketing purposes without your permission.
Customer Photos and Social Media Content
We enjoy seeing our customers share their Midwest Coastal experiences.
If you tag, mention, or otherwise share content with Midwest Coastal through social media, we may view or interact with that content through the applicable social media platform.
We will seek permission before using customer-submitted photographs or social media content in our own marketing materials, website content, or promotional communications.
Please remember that information you publicly share on social media is subject to the privacy practices and terms of the social media platform you use.
Social Media and External Links
Our website may contain links to or integrations with social media platforms and other third-party websites and services.
Midwest Coastal may maintain a presence on platforms including Facebook, Instagram, TikTok, X, Linktree, and other platforms that may be added in the future.
When you visit or interact with third-party websites or services, your information is subject to the privacy practices and terms of those third parties. Midwest Coastal is not responsible for the privacy practices of websites or services we do not own or control.
Advertising and Tracking Technologies
Midwest Coastal may use online advertising services and related technologies in the future to promote our products and better understand the effectiveness of our advertising.
These services may include advertising platforms provided by companies such as Meta, TikTok, X, or other providers.
If we implement advertising pixels, tracking technologies, or additional analytics services, these technologies may collect information about your device, website activity, interactions, and other information in accordance with applicable law and the privacy settings available through our website.
We may update this Privacy Policy as our advertising and technology practices change.
Shipping Providers
We share information necessary to fulfill and deliver orders with our shipping providers.
Midwest Coastal currently uses the United States Postal Service (USPS) to ship customer orders.
Information shared for shipping purposes may include your name, shipping address, and other information necessary to deliver and track your order.
If we use additional shipping or fulfillment providers in the future, information may be shared with those providers as necessary to fulfill and deliver orders.
Service Providers
We may share personal information with trusted third-party service providers that perform services on our behalf or help us operate our business.
These services may include:
Website hosting and ecommerce services
Payment processing
Order fulfillment
Shipping and delivery
Email communications and marketing
Website analytics
Customer service
Fraud prevention and website security
Advertising and marketing services
We provide service providers with information only as necessary for them to perform services on our behalf or as otherwise permitted by law.
Sale of Personal Information
Midwest Coastal does not sell personal information for money.
Certain privacy laws may define terms such as "sale," "sharing," or "targeted advertising" more broadly than an exchange of information for money. If Midwest Coastal uses advertising or tracking technologies that are subject to these definitions in the future, we will provide disclosures and choices as required by applicable law.
How We Protect Your Information
We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmitting information over the internet or storing information electronically is completely secure. Therefore, we cannot guarantee the absolute security of your personal information.
How Long We Keep Your Information
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.
The length of time we retain information may depend on:
The nature of the information
The reason it was collected
The length of our relationship with you
Business and operational needs
Tax, accounting, and financial recordkeeping requirements
Fraud prevention and security needs
Legal and regulatory obligations
The establishment, exercise, or defense of legal claims
When personal information is no longer reasonably necessary for these purposes, we may delete, anonymize, or otherwise dispose of it in accordance with our business practices and applicable law.
Your Privacy Choices and Rights
Depending on where you live and applicable law, you may have certain rights regarding your personal information.
These rights may include the ability to request:
Access to certain personal information we maintain about you
Correction of inaccurate personal information
Deletion of certain personal information
Information about how we collect, use, or disclose personal information
Withdrawal of consent where processing is based on consent
Opting out of certain marketing communications or data practices
These rights may be subject to exceptions and limitations under applicable law.
To submit a privacy-related request, please complete a Contact Form.
We may need to verify your identity before completing certain requests.
Children's Privacy
Midwest Coastal offers products and services intended for a general audience. Our website is not directed to children under the age of 13, and we do not knowingly collect personal information directly from children under 13.
If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information.
If you believe a child under 13 has provided personal information to Midwest Coastal, please contact us.
Visitors Outside the United States
Midwest Coastal is based in Illinois, United States, and currently ships orders within the United States.
Our website may be accessible to visitors outside the United States. If you access our website from another country, your information may be processed or stored in the United States or other locations where our service providers operate.
Privacy and data protection laws in these locations may differ from those in your country of residence.
Legal Requirements and Protection of Our Business
We may use, preserve, or disclose personal information when reasonably necessary to:
Comply with applicable laws, regulations, legal proceedings, or government requests
Enforce our policies and agreements
Detect, investigate, or prevent fraud, security incidents, or illegal activity
Protect the rights, property, security, and safety of Midwest Coastal, our customers, our service providers, or others
Establish, exercise, or defend legal claims
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our business practices, website features, technologies, service providers, or legal obligations.
When we update this Privacy Policy, we will revise the "Last Updated" date at the top of this page.
We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:
Midwest Coastal, LLC
Illinois, United States
Contact Form