Frequently Asked Questions

About Us

What is Midwest Coastal?

Midwest Coastal is a lifestyle brand inspired by the places, adventures, and memories that bring us together by the water. From apparel and stickers to pet products and future collections, everything we create is designed to celebrate our laid-back spirit and wherever you choose to Find Your Coast. Please visit our About section to learn more about Midwest Coastal and who we are.

Why "Find Your Coast"?

For those of us landlocked Midwesterners who aren't spending every weekend on the East, West, or Gulf Coasts, we have to find our own coast. Simply think water.

Where do we go? Lakes, coves, marinas, piers, rivers, creeks, streams, ponds, pools, waterparks, and campgrounds.

What do we do? Float trips, boat days, snorkeling, kayaking, canoeing, paddle boarding, jet skiing, water skiing, sailing, tubing, swimming, fishing, hanging by the pool, running through sprinklers, grilling, backyard games, camping, hiking, and chasing sunsets.

Wherever we go and whatever we do, we're all living the same carefree, waterside lifestyle that Midwest Coastal embodies and celebrates.

Do you have a physical store?

Not yet! We're currently an online-only business, but you never know what the future holds. Stay tuned—we're just getting started.

Who designs your artwork?

We're Jake and Greg, the founders of Midwest Coastal—and we design everything ourselves! We turn our favorite Midwest Coastal moments into apparel that helps others celebrate theirs.

Apparel

How do your shirts fit?

Our shirts feature a comfortable unisex fit that's designed for everyday adventures. For the best fit, be sure to check out our Product Specs & Measurements page before placing your order.

What materials are your shirts made from?

Our signature long sleeve performance tees are lightweight, breathable, and built for days by the water. They're made from 4-ounce, 100% polyester interlock with PosiCharge® technology and feature UPF 50 sun protection, making them perfect for days in the sun.

How should I wash my shirt?

To keep your Midwest Coastal apparel looking its best, machine wash cold with like colors. Do not bleach or use fabric softener. Tumble dry on low and remove promptly. If needed, cool iron on the reverse side. Please do not dry clean.

Will the design crack or fade?

We use premium-quality printing materials designed to stand up to everyday wear. With proper care, your design will stay looking great through 50–100 wash cycles—that's roughly 2–3 years of regular weekly wear. Following the care instructions will help you enjoy your favorite shirt for many adventures to come.

Will you restock sold-out sizes?

We sure hope so! We restock many of our most popular designs, but inventory is limited and favorite sizes can disappear quickly. If you see one you love, we recommend grabbing it before it floats away!

Orders & Shipping

When will my order ship?

We know you're excited to receive your order! Most purchases are carefully packed and shipped within 1-5 business days, unless otherwise noted on the product page.

How long does shipping take?

USPS Ground Advantage is our preferred and only shipping option. We chose this so you have the ability to track your order. Delivery times vary based on your location, but should arrive within 2-5 business days.

Do you offer free shipping?

Absolutely! We offer FREE USPS Ground Advantage shipping on all orders of $75 or more.

Where do you ship from?

Every order is packed and shipped with care from Swansea, Illinois—right here in the Midwest.

Do you ship internationally?

Not just yet! We're currently shipping within the United States, but we'd love to expand in the future. Be sure to join our mailing list so you'll be the first to know when we do.

How can I track my order?

As soon as your order heads your way, we'll send a shipping confirmation email with tracking information so you can follow it every step of the journey.

My package says "Delivered," but I can't find it. What should I do?

We recommend checking around your property, with neighbors, or any safe delivery locations first. If it's still missing, your local United States Postal Service (USPS) office is often the best place to help locate your package.

Can I change or cancel my order after it's been placed?

Need to make a change? Visit our Contact page as soon as possible. We'll always do our best to help, but once an order has entered production or shipped, changes or cancellations may no longer be possible.

Do you combine shipping for multiple items?

Yes! If you order multiple items, we'll combine them whenever possible to help keep shipping as efficient as we can.

Returns & Exchanges

What is your return policy?

We want you to love everything you order from Midwest Coastal. If something isn’t quite right, we’re happy to help!

Returns & exchanges can be made within 30 days of delivery.

To be eligible for a return or exchange, items must be in new, unworn, and unwashed condition, free of stains, makeup, deodorant marks, pet hair, strong odors (including but not limited to smoke, deodorant or perfume), alterations, or any other signs of use that would prevent us from offering them to another customer.

Customers are responsible for the cost of return shipping on eligible returns.

If you need to exchange a different size, we're happy to help! Just send the original item back to us, and we'll send your replacement size. We want finding your perfect fit to be as easy as possible.

If your order arrives damaged or defective, please contact us within 7 days of delivery and include photos of the issue. Once we've reviewed the damage, we'll make it right by replacing the item or issuing a refund at no additional cost to you.

If you receive an incorrect item, please contact us within 7 days of delivery and include a photo of what you received. We'll work quickly to make it right by sending the correct item(s) at no additional cost to you and providing instructions for returning the incorrect item(s), if needed.

Please note that clearance and final sale items are not eligible for return or exchange.

If a returned item doesn't meet our return or exchange requirements, we'll gladly hold it for up to 15 days while you decide if you'd like it shipped back to you. Return shipping costs will apply. If we don't hear from you within 15 days, the item will be donated, recycled, or otherwise disposed of at our discretion.

Midwest Coastal reserves the right to refuse returns that do not meet the conditions outlined above.

Orders of $75+ qualify for free USPS Ground Advantage shipping, while orders under $75 will be charged shipping at checkout.

Our goal is to keep our policies simple, fair, and customer-focused so you can shop with confidence every time you visit Midwest Coastal.

To start a return or exchange, visit our “Start a Return/Exchange” page and complete the request form. Once we receive your request, we’ll review it and respond with the next steps within 1-5 business days.

Can I exchange my shirt for a different size?

Yes, if you need to exchange a different size, we're happy to help! Just send the original item back to us, and we'll send your replacement size. We want finding your perfect fit to be as easy as possible.

What if my item arrives damaged?

Every order is carefully inspected and photo-documented as part of our quality assurance process before shipment. If your order arrives damaged or defective, please contact us within 7 days of delivery and include photos of the issue. Once we've reviewed the damage, we'll make it right by replacing the item(s) at no additional cost to you or issuing a refund.

What if I received the wrong item?

We strive to get every order right, but mistakes can occasionally happen. If you receive an incorrect item, please contact us within 7 days of delivery and include a photo of what you received. We'll work quickly to make it right by sending the correct item(s) at no additional cost to you and providing instructions for returning the incorrect item(s), if needed.

How do I start a return or exchange?

Starting a return or exchange is easy! Simply visit our Start a Return/Exchange page and complete the form. If your item arrived damaged, defective, or you received the wrong item, please upload clear photos so we can review the issue. Once we receive and review your request, we’ll respond with the next steps within 1–5 business days.

Discounts & Promotions

Do you offer discounts?

From time to time, we do. The best way to stay in the loop is by joining our mailing list. You'll be the first to hear about exclusive discounts, special promotions, new product launches, and seasonal sales.

Can I use more than one discount code?

At this time, only one discount code may be applied per order. Be sure to choose the one that gives you the biggest savings.

Community

Can I submit an idea for a design?

Absolutely! Midwest Coastal is built around the places and memories that mean the most to our community. If you have an idea for a city, town, state, park, body of water, or another special place you'd love to see featured, we'd love to hear from you. While we can't create every design that's submitted, your ideas help inspire future collections.

Can I share photos wearing Midwest Coastal gear?

We'd love that. Be sure to tag Midwest Coastal on social media—we always enjoy seeing where our community chooses to Find Their Coast, and you may even be featured on one of our pages. Don’t forget: #findyourcoast

Do you sponsor events?

Not just yet. As a growing small business, we're focused on building the Midwest Coastal community, but we'd love to explore sponsorship opportunities as we continue to grow. Stay connected with us!

Contact

How can I contact you?

We're always happy to help. Simply visit our Contact page, and we'll get back to you as soon as we can.

How quickly do you respond?

As a small business, every message is read by a real person. We do our best to respond within 1–5 business days, though response times may occasionally be a little longer during busy periods.

Do you have social media?

We do. You can find Midwest Coastal on Instagram, Facebook, TikTok, and Pinterest. Give us a follow to keep up with new designs, behind-the-scenes updates, and a little inspiration to help you Find Your Coast.